Belong is a start-up no contract Broadband internet service provider, delivering ADSL2 and NBN services to the consumer market.

Assignment: RFQ selection of a contact centre managed service provider as part of a wider contact centre transformation. Liaison into operational team for business architecture and operational model review, designed to drive operational efficiency through the transformed contact centre. RFQ management of the contact centre business forecast model and associated cost modelling.

Role: RFQ Business Unit Lead/Project Manager

2015

Retail Telecommunications

consulting for