In 2012, Telstra secured a contract to consolidate of a number of government departments within the Department of Human Services onto a single managed telecommunications and contact centre service platform.

Assignment: Delivery of all customer business requirements, training and data collection needs associated with the move to a single managed service including working party involvement in the change management & business process change functions.

Role: Senior IT Project Manager

2013

Assignment: Delivery of a master program call routing strategy and configuration work package, including DTMF, open speech and direct speech IVR applications with associated pre and post IVR configuration as well as a suite of documentation to support its maintenance.

Role: Business Project Manager

2015

Telecommunications, Contact Centre

consulting for